Avaya voice portal overview avaya voice portal is a web services based self service platform that brings together the power of web services and ip telephony to create more powerful, profitable, and. Avaya voice portal is a web services based, speech enabled interactive voice response. The avaya voice portal system in the test configuration consists of one voice portal management system vpms server and one media processing platform mpp server. Avaya voice portal harness the power of self service to connect. We spend countless hours researching various file formats and software.
Cisco interoperability portal cisco voice gateways cisco. It lets employees take an active role in creating value, delighting customers and engaging colleagues. Marketscope for ivr systems and enterprise voice portals. Call transfers by avaya voice portal to a call center agent on simulated third party pbx, including blind, consultative, and bridged transfers dtmf tones rfc 2833 support sending uui from avaya voice. With either offer, the voice portal platform must be installed on a lan and must have connectivity to a private branch exchange pbx. Cm and voice portal colby007 programmer 16 jul 09 08. To prompt text to a caller, the mpp sends the ascii text to the ibm tts application for converting text. Speech technology with impact avaya voice portal 3. Avaya voice portal is a web services based self service platform that brings together the power of web services and ip telephony to create more powerful. Verizon ip ivr call consult transferred by voice portal using invite with. A unit means the unit on which avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an email or voice mail account in the name of a person or corporate function e. Overview of the avaya voice portal offers avaya provides two voice portal offers depending on whether you want to buy the server hardware and operating system software along with the voice portal software. Application notes for configuring audiocodes mediant. Tripledigit growth in sales of avaya voice portal selfservice software help company lead the market with a 22.
Software means computer programs in object code, provided by avaya or an avaya channel partner, whether as. Printable pdf files for most of the above are accessible from the page titled about the avaya voice portal library and from the print guides section of the table of. For example, avaya communicator can reach the telephony features of ip office and obtain the presence information, call. Ec 500 extension to cellular is an available feature for avaya telephone users. Voice portals are the voice equivalent of web portals, giving access to information through spoken commands and voice responses. Avaya releases three new avaya professional sales specialist credentials apss 1002, 1102, 1202 additional news. Can a speech application running on conversant v7 be able to.
The avaya voice portal includes three primary software components. The ip office is the sip registrar and sip proxy in most cases, a sip extension device is configured with settings for a sip registrar and a sip proxy. Overview of the avaya voice portal offers avaya provides two voice portal offers depending on whether you want to buy the server hardware and operating system software along with the voice portal. Voice portal delivers on industry leading it fit, reliability, scalability and manageability. Printable pdf files for most of the above are accessible from the page titled about the avaya voice portal library and from the print guides section of the table of contents. Avaya spotlights its latest self service solutions that combine speech automation, voice and video communications to help businesses provide faster, more efficient customer service. Configuring avaya voice portal with avaya communication manager and designing a sample speech application using avaya dialog designer issue 1. The voice portal application interface web service is automatically installed on the server running voice portal management system vpms 4. Avaya voice portal alternatives and similar software. For sip devices connecting to an ip office the lan1 or.
Voice portal supports voice and self service applications within the enterprise information technology it environment. Application notes for cleo transaction processor with. In order to configure the application interface web. If avaya onex communicator is integrated with avaya onex portal, in the user name box, enter your. Working knowledge of avaya ic manager or avaya oceana, voice portal ivr and proactive contact dialer, scripting, work flows, configuration of avaya aes cti, avaya ic multimedia server application. Page 1 page 2 page 3 table of contents page 4 page 5 embedded voicemail user page 6 changing the mailbox access code page 7. Enabling time synchronization for avaya voice portal and. Choosing a path to the future voice over internet protocol voip the technology blueprint endorses the integrated approach to voice and data networking. Avaya avaya aura experience portal is avayas software platform for orchestration and support of a wide range of multichannel selfservice and routing applications, including mobile, voice, video, email. Installing, upgrading, and configuring avaya voice portal. Avaya best practices guide for voice portal experience. Avaya has the right, but not the duty, to terminate or suspend your access to the website, without notice, for any conduct that avaya, in its sole discretion, believes is in violation of any applicable law or is. Ideally a voice portal could be an access point for any type of. This video will guide through the steps needed to configure ntpd network time protocol daemon for avaya voice portal or avaya aura experience portal.
Ec500 allows you to integrate your cell phone with your avaya campus pbx number. Avaya vp is a web based and speech enabled interactive voice. Application notes for lumenvox speech engine with avaya. Avaya voice portal was added by javyer in sep 2016 and the latest update was made in sep 2017. Incorporate proactive outreachpredictive dialing, interactive services, alerts and notificationsat every stage of your customer journey. Communication manager and avaya voice portal vp to support a voice portal first. Avaya ip office allows you to simplify the way communications and collaboration works at your business. Using avaya control manager avaya voice portalexperience portal sample application 3 comments. Voice mailunified communications user preferences web portal options and settings guide avaya aura messaging 6. Using avaya control manager avaya voice portalexperience. Voice mailunified communications user preferences web. Configuring avaya voice portal with avaya communication.
Avaya best practices guide for voice portal experience portal setups application server, speech server, data interface configuration recommendations unlike traditional ivr. The mpp sends utterances to the ibm asr application for speech recognition processing. Your companys telecommunications equipment includes both this avaya product and any other voice datavideo equi pment that can be accessed by this avaya product that is, networked equipment. It lets employees take an active role in creating value, delighting customers and engaging colleagues in interactions the move your business forward by delivering meaningful results. Avaya voice portal is a web services based self service platform that brings together the power of web services and ip telephony to create more powerful, profitable, and satisfying speech and touchtone. Its possible to update the information on avaya voice portal or.
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